Airline Industry

More people are traveling than ever before. Like the hospitality industry, the number one objective for all airlines besides safety is customer satisfaction. Anyone who has felt the effects of delayed or cancelled flights knows that the experience can be miserable, and customer loyalty can never be taken for granted.

Superior customer service and traveler convenience are key factors that will propel those companies who are able to achieve these objectives to the head of the pack. Besides providing improved snack and beverage service as well as headphones that work for the in-flight movie, airline companies can streamline operations and processes that will not only help them cut costs and operate more efficiently, but also improve their customer service.

For the majority of airline companies, business-critical data reside on time-proven and robust legacy systems. Information such as customer reservation information, flight schedules, and baggage tracking are contained in legacy applications. With the advent of the online travel industry and the convenience of obtaining information on the Internet, airlines and their agents require a way to access this data beyond the traditional means of viewing the data on green screen terminals. To continue to provide the best customer service, airline companies require flexibility and the ability to extend their current applications to meet customer demand.

ResQNet Solution

ResQNet.com provides a means for airline companies to leverage their AS/400 or mainframe backend through web or wireless enablement. Mission critical legacy back end applications are provided a web front end via a customizable graphical user interface (GUI). Not only are the unpleasing green screens associated with legacy systems replaced by a user-friendly GUI, the information can now be viewed using a web browser via an intranet, extranet, internet or wireless/handheld device. ResQNet meets the industry's urgent need to web-enable without risking change to the valuable host source code as well as extends the functionality of the current system by integrating data from various sources (other hosts, XML, SQL databases, etc...).

ResQNet.com offers a range of products based on the customer's host-access requirements:

ResQNet. This is an intranet and extranet solution. ResQNet features a true terminal emulator. Legacy system green screens are web-enabled and rejuvenated, and viewed using a web browser.

ResQPortal. The ResQPortal solution allows remote access to legacy data via the Internet. ResQPortal can be utilized for self-service portals for customers, partners and employees.

ResQ/ME. ResQNet.com's wireless-to-host solution extends legacy systems to PDAs, palms, cellular phones and other handheld devices. Maintenance personnel, gate agents, and flight crew are able to access real-time host data remotely.

Benefits

By web-enabling their legacy back office, airlines can leverage their current technology while being able to provide better customer service. The applications in the airline industry are numerous:

• Ticketing and scheduling information - provide a do-it-yourself Internet portal for customers
• Provide your independent travel agents with easy access to the airline reservation system
• Baggage Handling information - handheld devices with bar code scanners can scan baggage ticket information which is immediately entered in the database
• Airport Security and Monitoring
• Airline Baggage and Cargo Control
• Maintenance - workers can order parts, schedule routine or emergency repairs as well as log in information from routine checks
• Wireless Check-in Service to issue bar coded boarding passes for customers with only carry-on luggage
• Flight crews can access and negotiate flight schedules
• Flight crew scheduling and assignments
• Flight crews, due to the amount of travel, can be provided with travel information to find local services when needed
• Inter-office networking across the globe can be achieved using remote access via the internet

With self-service portals and more streamlined operations, customers do not have to wait in line for so long, they are empowered to create their own reservations and check the status of their flights, and the likelihood of lost baggage is significantly reduced. All of this translates into greater customer satisfaction. The less time that a customer is required to spend on making reservations and waiting around to check-in or to obtain baggage after the flight, the more likely that the customer will be happy.

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